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About Us

Dear Guest

We hope you have an enjoyable stay with us. In the wake of the current COVID 19 virus we have undertaken a risk assessment in order to minimise the risk to our guests and ourselves and to re- assure our guests that all reasonable measures have been put in place. We have therefore changed our operating procedures to align with the current best practice and government guidelines.

Can you please read the following information prior to setting off for your stay and let us know your preferences regarding arrival and departure procedures and bedding!

1. ARRIVAL

We ask guests to collect the keys from us at Barco House from 16:30 and then we take you to the cottages to show you around. One of the reasons for doing this has always been that it can be difficult to find the Glenridding cottages, especially at night. and it gives you the chance to ask any questions you may have, regarding how things work/local knowledge.

In light of the social distancing measures currently in place we can either still do the above or you can come and pick the keys up from Barco House and find your own way to the cottage to provide a contactless check in. We will of course provide you with detailed instructions on how to find the cottages prior to your arrival.

All keys will be treated with anti-viral solution prior to collection.

2. PARTY MEMBERS

Please let us know before you arrive the full names and addresses of everyone who will be staying with you at the cottage.

3. BEDDING

Our bedding and sheets are washed to the highest standards in accordance with the latest virus control procedures. In addition we use high quality pillow and mattress protectors which are changed each week.

However if you would prefer to bring your own bedding (including pillows and duvet) please let us know at least 48 hours before your arrival.

Please also let us know as above the exact number of people in the group and how many beds you require.

4. TOWELS

PLEASE BRING YOUR OWN TOWELS - as we only provide a bath mat and hand towel in the bathroom. We also provide a dog towel where applicable.

5. CLEANING REGIME

Although we always ensure the cottage is thoroughly cleaned between lets, we have introduced an enhanced cleaning regime and will use anti - viral cleaner on all hard surfaces. We will take extra care of high-touch surface areas, from door handles and light switches to kettles and toasters. We will cover our fabric sofas with throws and wipe down the leather sofas with anti- viral solution. All blankets, throws and cushions will be changed each week.

All kitchenware and crockery will be clean but not sanitised so we recommend that guests re-wash items in hot, soapy water before use.

We have left a small selection of maps, books, games and DVD’s in the cottage. However please note that it is impossible to thoroughly sanitise these items so guests make use of them at their own risk. We ask our guests to use the hand-sanitiser provided prior to and after use. Otherwise we ask that you bring your own games, DVD’s and maps.

6. CONDIMENTS, CLEANING MATERIALS & WELCOME PACKS

We have taken the decision to take out all condiments (pepper, salt, oil etc..), so please bring these with you. We will however still supply, tea, coffee and sugar. There will be local milk and eggs in the fridge but we will no longer provide fruit, cheese and butter. We will still put in a complimentary bottle of wine. If you would prefer not to have any of these perishables left in the cottage please let us know.

We will continue to supply cleaning products, dishwasher tablets, washing up liquid, 2 toilet rolls, tea towels, kitchen towel, an initial supply of logs, fire lighters and matches.

7. COVID-19

If you or any of your party are displaying any symptoms before your holiday you should stay at home. If you or any of your party develop any symptoms whilst on holiday we ask that you inform us immediately and return home. Likewise if you or any of your party test positive for Covid-19 within 2 weeks of leaving the cottage please let us know.

8. GOOD HOUSEKEEPING & DEPARTURE

Please can you empty all inside bins (kitchen and bathroom).

Could you please make sure that you vacate the cottage by 09.30 am at the latest to give us time to thoroughly clean and sanitise the cottage ready for the next guests.

Your co-operation is greatly appreciated.

We hope you have an enjoyable stay. If we can all work together then hopefully we can make your stay and those of future guests as risk free as possible.

Many thanks in advance for your assistance.

Best Wishes

Rob & Emma

Please note that the above terms are in addition to our standard terms and conditions.