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Dear Guest

We hope you have an enjoyable stay with us. In the wake of the current COVID 19 virus we have undertaken a risk assessment in order to minimise the risk to our guests and ourselves and to re- assure our guests that all reasonable measures have been put in place.  We have therefore changed our operating procedures to align with the current best practice and government guidelines.

Can you please read the following information prior to setting off for your stay and let us know your preferences regarding arrival and departure procedures and bedding!

1. ARRIVAL – Collect from us or go Contactless

We ask guests to collect the keys from us at Barco House from 15:30 and then we take you to the cottages to show you around. One of the reasons for doing this has always been that it can be difficult to find the Glenridding cottages, especially at night. and it gives you the chance to ask any questions you may have, regarding how things work/local knowledge.

In light of the social distancing measures currently in place we can either still do the above or we can arrange for the keys to be left at the cottage, and therefore provide a contactless check in. We will of course provide you with detailed instructions on how to find the cottages prior to your arrival.

All keys will be treated with anti-viral solution prior to collection.

2. BEDDING – Bring your own bedding or not

Our bedding and sheets are washed to the highest standards in accordance with the latest virus control procedures. In addition we use high quality pillow and mattress protectors which are changed each week.

However if you would prefer to bring your own bedding please let us know at least 48 hours before your arrival.

3. TOWELS - Please bring your own

PLEASE BRING YOUR OWN TOWELS - as we only provide a bath mat and hand towel in the bathroom. We also provide a dog towel where applicable.

4. CLEANING REGIME

Although we always ensure the cottage is thoroughly cleaned between lets, we have introduced an enhanced cleaning regime and will use anti - viral cleaner on all hard surfaces.  We will take extra care of high-touch surface areas, from door handles and light switches to kettles and toasters.  We will cover our fabric sofas with throws and wipe down the leather sofas with anti- viral solution.   All blankets, throws and cushions will be changed each week.

All kitchenware and crockery will be clean but not sanitised so we recommend that guests re-wash items in hot, soapy water before use.

We have left a small selection of maps, books, games and DVD’s in the cottage.  However please note that it is impossible to thoroughly sanitise these items so guests make use of them at their own risk.   We ask our guests to use the hand-sanitiser provided prior to and after use.  Otherwise we ask that you bring your own games, DVD’s and maps.

5. CONDIMENTS, CLEANING MATERIALS & WELCOME PACKS

We have taken the decision to take out all condiments (pepper, salt, oil etc..), so please bring these with you.  We will however still supply, tea, coffee and sugar.  There will be local milk and eggs in the fridge but we will no longer provide fruit, cheese and butter.  We will still put in a complimentary bottle of wine.  If you would prefer not to have any of these perishables left in the cottage please let us know.

We will continue to supply cleaning products, dishwasher tablets, washing up liquid, 2 toilet rolls, tea towels, kitchen towel, an initial supply of logs, fire lighters and matches.

6. GOOD HOUSEKEEPING & DEPARTURE

Please can you empty all inside bins (kitchen and bathroom)

Could you please make sure that you vacate the cottage by 10.00 am at the latest to give us time to thoroughly clean and sanitise the cottage ready for the next guests.

Your co-operation is greatly appreciated.

We hope you have an enjoyable stay.  If we can all work together then hopefully we can make your stay and those of future guests as risk free as possible.

Many thanks in advance for your assistance.


Best Wishes

Rob & Emma

Please note that the above terms are in addition to our standard terms and conditions.

Helvellyn Cottages Covid 19 Measures

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